Support

We answer every message within one working day (Monday to Friday, Central European Time).

Contact

E-mail: [email protected]
Privacy and data requests: [email protected]
Billing: [email protected]
Postal address: Ardenns Capital S.à r.l., 12C, Rue Guillaume J. Kroll, L-1882 Luxembourg

Connecting your shop

Shopify. Install the Lens app from the link in your Lens dashboard, approve the permissions, and your catalogue appears in Lens within a few minutes. To disconnect, uninstall the app in your Shopify admin; Lens deletes the connection and the imported catalogue within 48 hours.

WooCommerce. In your Lens dashboard choose "Connect WooCommerce", enter your shop URL and approve the request in your WordPress admin. Lens receives a read (or read/write, if you choose) API key. To disconnect, revoke the key under WooCommerce → Settings → Advanced → REST API, or click "Disconnect" in Lens.

Other platforms. Support for further platforms is being added. Until then you can search product by product with a photo, text or URL.

Common questions

Why do I see a code instead of a factory name? Manufacturers are always shown anonymously, as an F-code. Their name and link are never revealed to a buyer — not before contact, not after, and not after an accepted quote. All contact runs through the platform. This keeps the marketplace fair and protects both sides.

Where do the prices and minimum order quantities come from? From the manufacturer's own listing. Confirm them with the manufacturer before ordering.

What does "Sponsored" mean? A manufacturer has paid for that placement. Sponsored results are always labelled and never replace the organic matches.

How do I delete my account and data? E-mail [email protected] and we handle the request. See the privacy policy for retention periods.

Report a problem

Send the page URL, what you clicked, what you expected and what happened, and a screenshot if you have one, to [email protected]. Include the time; it helps us find the log entry.